Gretchen hutt f

Let’s re-design your customer’s experience together.

UX Strategist | UX.UI Manager | Service Designer

My areas of expertise

UX Research

From the conception of an idea, gathering user and client requirements and getting all the team involved in this process. Full of workshops, conversations, analysis, and findings reports.
UX.UI

One of my favorite parts... where I will find edge cases, and scenarios to define, with the client and team. The idea comes to life, full of colors, components, and new features to validate or test with clients and users.
Service Design

Could be implemented at the beginning or at the end of a project. It is very powerful to get the whole team synced, what are the pain points of the actual workflow and their impact on the end user.

Benchmark analysis | Competitive analysis | Heuristic analysis | Data analytics |
User interviews | Survey | User Stories | User personas | Customer Journey | Field research | Requirments gathering workshop | Blue print |
Content inventory | Sitemap | Moodboard | Component inventory | Userflows | Workflows
Sketches | Wireframes | Design System | Mock ups |
Card Sorting | Tree testing | Usability testing | AB Testing | Eye tracking |
Technical annotations | Blueprint | Feature list | Sitemap | Wireframes | Mockups | Documentation |