Service Design _ Codisa Group . CR
Codisa is an IT business group with more than 28 years of experience in Latin America. Develop, operate and manage disruptive technology platforms.
THE BRIEF
Codisa want to become into an innovative reference for their market, but first, they have to be innovative from the inside out, creating an innovation culture and internal initiatives
So how to transform a company that has been for many years and give it an innovative twist?
FINDINGS
With easy methodologies such as the 5whys, HMW and brainstorming workshop I began to work with stakeholders and gather the client needs.
Later on, I managed to introduce myself to the staff , so I could conduct another kind of workshop for them. First, to listen to employees that have been in a company for more than 20 years, and also to generate ideas and initiatives to drive innovation into the company.
From my desk, I also was creating and sent surveys to the rest of the employees so, I could gather as much information as possible.
Understanding the client and internal user’s expectations and needs I had to synthesize all the information: I gather 84 ideas and initiatives, clustered into 5 main categories:
Innovation environment - growth - image and communication - People & Culture - Special Events.
With all that information analyzed I could gather with the stakeholders again a prioritize the main initiatives.
RESULT
I continued to collaborate with the innovation committee of the company (a new group and initiative they have created since I arrive). So we could create and visualize a realistic process and journey where every idea of a collaborator from the company will be listened and considered.
This process will take the creation of new roles, tasks, and tools.
The solution is presented to the stakeholders, and it is validated and approved by them, for implementation across all the companies for Codisa Group.
Along with the innovation guide for the company, I also translated all the ideas into 10 main initiatives according to the main categories defined:
Innovative environment:
Innovation process
Innovation box
Image & communication
New Codisa Branding
Codisa Newsletter
Codisa Break
Inspiration and training:
Pizza talks
Training runs
People & culture:
Committees
New HR rol
Working from home policy
Events
Codisa Day
Innovation day
I managed to create a strategy and a realistic plan for each initiative so all the company could feel heard.
With all this information Codisa Group is not only listening to their employees, it is also believing in innovation so now they can offer this kind of thinking to other companies.
video . workshop process, brainstorming
image 1 . staff workshop
image 2 . results staff survey
image 3 . stakeholders prioritization workshop
image 4 . Innovation process
image 5 . Codisa Rebranding
image 6 . Innovative initiatives
image 7 . Codisa Day implementation strategy
Methodologies for this project :
Stakeholder’s needs workshop | Employee’s needs workshop | Staff Surevey | Workflow | UX strategy